What to do when someone dies
When someone dies, contact us straight away and we can guide you through the next steps. Whether someone dies at home, in a nursing home or in hospital you’ll need to arrange for a doctor to fill in a Medical Certificate of Cause of Death.
If the death is sudden
Things are a bit different if the death is unexpected. The emergency doctor or police will call in a specialist to find out exactly why and how the person died. In England, Wales and Northern Ireland, that’s the Coroner. In Scotland, the Procurator Fiscal does that job. Contact us as soon as you can.
We can explain what’s happening and keep in touch with the Coroner or Procurator Fiscal for you.
Abroad, or away from home
If the person needs to be brought back to the UK from anywhere else in the world, or brought from home from a different part of the UK, then you can get in touch with us straight away. We can help with all the practicalities, like arranging transport.
If they’ve already paid for the funeral
If you think the person might have bought one of our Pre-paid Funeral Plans, let us know and we can check for you.
Arranging a funeral - Find out more
Download or request a brochure to learn more about; Your guide to funeral services, memorial masonry, floral tributes, how to write a eulogy, ashes caskets/coffin collection or our stationery collectionDownload or request a brochure now